by LewisM Investigator
Investigator

Regarding BT OPENREACH line and £30 fee

Good Afternoon,

 

I wonder if someone could help. I am a long standing EE customer with 2 lines, my partner has another line too. I have had virgin broadband for a long time but cant justify paying as much as we do so considering moving with EE for broadband. Spoke to some from broadband team yesterday who was very helpful and gave me a lot of informaiton I needed. The lady I spoke too as If I had a landline number which I advised I did with virgin but didnt know what it was as never used it. She advised that you cant use it as virgin use their own lines and that they would have to instruct a BT open reach engineer out to install a line and it would cost £30 which would be added to next bill.

 

However I didnt realise at the time but I've noticed that we do actually have a BT openreach phone line connection already coming into our house. I cant see it being active but assumbly there is a line there? I have attached a picture of it. Could someone please advise if that would be able to be used and if an BT open reach would still be required to visit the property and £30 still need to be charged?

 

Thanks,

 

Lewis20180630_153951.jpg

5 REPLIES 5
by Grand Master
Grand Master

Re: Regarding BT OPENREACH line and £30 fee

You can also be charged equally for reactivating a dormant BT line. 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by LewisM Investigator
Investigator

Re: Regarding BT OPENREACH line and £30 fee

Thanks. I'll. Wait to hear from someone from EE with some further advice. 

by Grand Master
Grand Master

Re: Regarding BT OPENREACH line and £30 fee

It's not EE who decides the fee but BT OR. EE just passes it on. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by LewisM Investigator
Investigator

Re: Regarding BT OPENREACH line and £30 fee

Yeah what I mean is I have a bt open reach line just not sure whether it's active or not so it could be used. Thanks 

by Grand Master
Grand Master

Re: Regarding BT OPENREACH line and £30 fee

It won't be active if you are not paying for it. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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