30-06-2018 04:35 PM
I wonder if someone could help. I am a long standing EE customer with 2 lines, my partner has another line too. I have had virgin broadband for a long time but cant justify paying as much as we do so considering moving with EE for broadband. Spoke to some from broadband team yesterday who was very helpful and gave me a lot of informaiton I needed. The lady I spoke too as If I had a landline number which I advised I did with virgin but didnt know what it was as never used it. She advised that you cant use it as virgin use their own lines and that they would have to instruct a BT open reach engineer out to install a line and it would cost £30 which would be added to next bill.
However I didnt realise at the time but I've noticed that we do actually have a BT openreach phone line connection already coming into our house. I cant see it being active but assumbly there is a line there? I have attached a picture of it. Could someone please advise if that would be able to be used and if an BT open reach would still be required to visit the property and £30 still need to be charged?
30-06-2018 04:49 PM
You can also be charged equally for reactivating a dormant BT line.
30-06-2018 05:02 PM - edited 30-06-2018 05:03 PM
It's not EE who decides the fee but BT OR. EE just passes it on.
30-06-2018 05:14 PM
Yeah what I mean is I have a bt open reach line just not sure whether it's active or not so it could be used. Thanks
30-06-2018 05:20 PM
It won't be active if you are not paying for it.
by Cazamataz66 Saturday