Despite turning in and off and hitting the factory reset my router lights still turn red.
Welcome to the community.
When you did the factory reset, did you hold the pin reset button for 20 seconds?
Have a look at our What Do The Lights Mean On A SmartHub page.
Thanks for trying, @Marcus63.
The next step would be to contact our Broadband Care team to check your account.
They will be able to help you to find the cause of the red light.
One of these options may help you find the answers you need.
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