01-06-2019 07:41 PM
Hi, im new to ee, and i cand make my internet working. The broadband light is allways red. i just cant make it work, i verify 10 times the cable, and its all good.
01-06-2019 07:56 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB?
What does it say after you log into the router:
Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
01-06-2019 08:38 PM
You've not been connected up at all. Are you sure you've got the wiring correct? When was your "go-live" date?
What about the phone?
01-06-2019 09:04 PM - edited 01-06-2019 09:16 PM
So, what happens when you connect the phone & dial that no?
01-06-2019 10:23 PM
Then I suggest that you buy a cea corded handset.
02-06-2019 08:58 AM
Welcome to the community 🙂
Have you spoken to our customer care team regarding no connection on your new account? They will be able to give you further suggestions and view your account to get you up and running.
Come back and let us know how you got on once you have spoken to them or tested the landline as @XRaySpeX suggested.