10-10-2018 10:25 AM
Yesterday I recieved an several emails from EE saying that my "broadband is up and running" however I still have a red light on the broadband. Ive tried everything I could find in the internet such as disconecting it, using the virtual support and area check but its still red.
I was wondering if there is a way i can fix this as i need the broadband connection.
10-10-2018 11:47 AM
@mdeza1: Welcome to EE's Home Broadband Forum.
What does it say after you log into the router:
Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
10-10-2018 12:18 PM
Hi, thanks for the reply,
When I log in into the brightbox 2 login in internet explorer, it says the following:
Broadband Type : ADSL
Broadband State: Disconected
Internet State : Disconected
IP Address : 0.0.x.x
It is weird that it says disconnected becuase i got an email yesterday saying that the broadband was ready to use.
10-10-2018 12:22 PM
Not weird at all. The router gives the facts; the email just an estimate.
Your BB has not been connected at all. What about the phone?
10-10-2018 12:35 PM
I do not have a phone in my flat.
This flat has direct wall conections for the Internet. So I inserted the DSL cable straight into the wall.
What should I do now??
10-10-2018 12:39 PM - edited 10-10-2018 12:41 PM
Complain to EE that your BB hasn't yet been connected or wait till tomorrow & see if it comes alive.
What phone socket have you? Post an image.
by Cazamataz66 Saturday