by mdeza1
Explorer

Red Broadband Signal

Hello,

 

Yesterday I recieved an several emails from EE saying that my "broadband is up and running" however I still have a red light on the broadband. Ive tried everything I could find in the internet such as disconecting it, using the virtual support and area check but its still red.

 

I was wondering if there is a way i can fix this as i need the broadband connection.

 

Thanks,

 

M

6 REPLIES 6
by Grand Master
Grand Master

Re: Red Broadband Signal

@mdeza1: Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mdeza1
Explorer

Re: Red Broadband Signal

Hi, thanks for the reply,

 

When I log in into the brightbox 2 login in internet explorer, it says the following:

Broadband Type : ADSL

Broadband State: Disconected

Internet State : Disconected

 

IP Address : 0.0.x.x

 

It is weird that it says disconnected becuase i got an email yesterday saying that the broadband was ready to use.

by Grand Master
Grand Master

Re: Red Broadband Signal

Not weird at all. The router gives the facts; the email just an estimate.

 

Your BB has not been connected at all. What about the phone?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mdeza1
Explorer

Re: Red Broadband Signal

I do not have a phone in my flat.

 

This flat has direct wall conections for the Internet. So I inserted the DSL cable straight into the wall.

 

What should I do now??

by Grand Master
Grand Master

Re: Red Broadband Signal

Complain to EE that your BB hasn't yet been connected or wait till tomorrow & see if it comes alive.

 

What phone socket have you? Post an image.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Red Broadband Signal

Hi there @mdeza1

 

Thanks for coming to the community.

 

If you give our broadband team a call on 0800 079 8586 they will be able to get this looked into for you. 

 

Leanne.

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