17-09-2017 05:30 PM
I'm on EE's fibre package that should provide 40mb down and 10 up, it's been rock solid at those speeds (actually a little faster than that on average) for the past year and a half almost.
In the last 2-3 weeks, my speeds have really tanked, the last week and a half have been awfully slow with web pages taking forever to load. I've spoken with EE, reset the router to factory defaults, have done some line tests over the phone and had it escalated to someone to check something their end. I've spoken to them again a few days later after the internet got slower still, and they dispatched a BT engineer to check my connection - all coming back fine. He mentioned a profile issue, or a router issue are likely to be the problem.
Here's some details from the router itself:
17-09-2017 05:32 PM
Oh, and just to add, I've tried removing everything from my network and just having one PC connected via ethernet - and I've also tried disabling WiFi to rule an errant device out on that.
17-09-2017 05:40 PM
Your BB connection is fine. You are getting the top of EE's Fibre product, 40/10 Meg. It is impossible to exceed those, altho' faulty speedtests might think you can.
Are you experiencing these issues over wired connections? Wireless can be unreliable & variable. The only certain way to get the best from BB is over Ethernet.
Was that TBB speedtest done over wireless?
17-09-2017 05:43 PM
What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
17-09-2017 05:49 PM
Thanks for replying - all speed tests are being done on a PC connected directly to the router via ethernet.
Here's a link to the exchange details you asked for:
It's just odd that for a few hours it'll run at the speeds it's always operated at, and then just completely tanks for hours at a time running very slowly. I can download at 4.2MB/sec during some periods (usually after midnight), and other times it'll struggle to get past 500KB/sec.
17-09-2017 06:31 PM
What hours? Is it only at peak hours?
Where is the router positioned? Is it near any electrical gear that starts up at night?
17-09-2017 06:33 PM
Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the router stats & Uptime when plugged into test socket.
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
by Cazamataz66 Saturday