Highlighted
by mshakhomirov Investigator
Investigator

Re: Norton security download not working

still not working...

 

Mike

11 REPLIES 11
by mshakhomirov Investigator
Investigator

Re: Norton security download not working

it's not working again

 

Mike

by
EE Community Support Team

Re: Norton security download not working

Hi @mshakhomirov

 

Welcome to the community. 🙂

 

Are you trying to download it to a PC connected to EE Home Broadband?

 

To protect your computers with Norton™ Security Premium, just follow the steps below:

Step Actions
1

From a computer connected to your EE Home Broadband, go to broadband.ee.co.uk/norton-security

2

Select the Register and Download button - you'll only see the button when connected to EE Home Broadband.

3

Sign up to Norton (see below for more information).

4
  1. Download Norton ™ Premium Security on up to 10 devices including PCs, Macs®, smartphones and tablets.

 

Find out more about downloading Norton ™ Premium Security >

 

Let me know how you get on.

 

Chris

by Grand Master
Grand Master

Re: Norton security download not working

@mshakhomirov: Seems OK to me. Leads me to an "An exclusive offer for EE customers" for £0.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by mshakhomirov Investigator
Investigator

Re: Norton security download not working

Thanks

 

When I click 'Subscribe now' it returns an error:

Firefox can't establish a connection to the server at buy.norton.com.

 

Same thing in Chrome

 

Cheers

 

Mike

by
EE Community Support Team

Re: Norton security download not working

Hi @mshakhomirov

 

Could you send over a screenshot of the error in both browsers please?

 

Chris

by mshakhomirov Investigator
Investigator

Re: Norton security download not working

1.png2.png

by Grand Master
Grand Master

Re: Norton security download not working

Would you post the URLs at the top of those browser windows by copy & paste? I can't read them in the images. 

 

Why is the 2nd in Russian?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Norton security download not working

@mshakhomirov: Those links work OK here giving:

Capture.JPG

 

 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Norton security download not working

Good Morning @mshakhomirov.

 

Is it definitely EE Home Broadband that you are using? The link only works with EE Broadband.

 

Are you in the UK now?

 

Jon

by Grand Master
Grand Master

Re: Norton security download not working

@mshakhomirov: Your issue would seem specific to your set up. You could try & get round this issue by switching the DNS in the router to Manual with 1 of these public DNS:

OpenDNS   :	208.67.222.222 & 208.67.220.220
Google DNS:	8.8.8.8 & 8.8.4.4 
Norton DNS:	198.153.192.40 & 198.153.194.40

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.