28-11-2019 12:50 PM
I have the same issue, any update on your problem that could help me? I have a EE Brightbox router.
Many thanks, Neil
03-12-2019 07:40 AM
Hi Katie, I've tried everything you've suggested but still the same problem sadly. Looks like I'll be returning my Hive system to Amazon or changing internet provider. Very frustrating but thank you for your help. If you did hear anymore about issues with hive and EE like this client and myself have please let me know if they were able to resolve it. Many Thanks, Neil
03-12-2019 07:40 AM
03-12-2019 08:59 AM
03-12-2019 09:01 AM
Yes and they said I need 5mb download speed which I don't have. (Only 4.5) yet all their advertising/ documentation) states I need only 1.5mb download. Feel like I've been palmed off by them
03-12-2019 01:01 PM - edited 03-12-2019 01:02 PM
@Hedgesneil : Welcome to EE's Home Broadband Forum.
Have you just recently got EE BB? How long has this been happening? Did the Hive Hub used to work?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
08-12-2019 04:35 PM
Do you have the original white Hive Hub or the Hive 360??? I have Hive, using the original white hub which should be connected to your router via ethernet cable and I've never had an issue with any of my broadband routers, including my new EE Smart Hub.
If you are using the Hive 360 which uses wifi connection (I believe) then maybe it's connecting to the wrong band. You may need to do some internet research to find out if it should be connecting to the 2.4ghz or the 5ghz, then check your Hub Manager to see what it's actually connecting to - it may be a simple case of switching it over.
08-12-2019 04:41 PM
@foxijax : Did you separate your WiFi bands on the EE SH? I presume you had to to get it to work.
08-12-2019 04:45 PM - edited 08-12-2019 04:49 PM
@XRaySpeX no I didn't - I was prepared to if necessary, but I'm a great believer of if it ain't broke don't fix it, so I tried out of the box settings and all my tech is working as it should since my move to EE last week. Plus my Hive is connected with ethernet anyway. The OP hasn't really explained what the issue was with the Hive other than it's not working, so difficult to provide a proper attempt at a solution!
by tryinghard Thursday
by paddyoo1 2 weeks ago