by Hedgesneil Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

I have the same issue, any update on your problem that could help me?  I have a EE Brightbox router.

 

Many thanks, Neil

11 REPLIES 11
by
EE Community Support Team

Re: Just got EE broadband - Hive hub won't work now!

Good Afternoon @Hedgesneil

 

Thanks for coming to the community. 

 

Have you spoke with Hive regarding this?

 

I have found some useful information regarding your Hive HERE

 

Katie 🙂

by Hedgesneil Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

Hi Katie, I've tried everything you've suggested but still the same problem sadly. Looks like I'll be returning my Hive system to Amazon or changing internet provider. Very frustrating but thank you for your help. If you did hear anymore about issues with hive and EE like this client and myself have please let me know if they were able to resolve it. Many Thanks, Neil 

by Hedgesneil Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

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Hi Katie, I've tried everything you've suggested but still the same problem sadly. Looks like I'll be returning my Hive system to Amazon or changing internet provider. Very frustrating but thank you for your help. If you did hear anymore about issues with hive and EE like this client and myself have please let me know if they were able to resolve it. Many Thanks, Neil 
by
EE Community Support Team

Re: Just got EE broadband - Hive hub won't work now!

Hi @Hedgesneil.

 

Were you able to speak to Hive about this?

 

Jon

by Hedgesneil Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
Yes and they said I need 5mb download speed which I don't have. (Only 4.5) yet all their advertising/ documentation) states I need only 1.5mb download. Feel like I've been palmed off by them. 
by Hedgesneil Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

Yes and they said I need 5mb download speed which I don't have. (Only 4.5) yet all their advertising/ documentation) states I need only 1.5mb download. Feel like I've been palmed off by them

by
EE Community Support Team

Re: Just got EE broadband - Hive hub won't work now!

Thanks @Hedgesneil.

 

You could try contacting our Broadband Care team to see if they can help you maximise your speeds.

 

I'd also recommend pointing our to Hive that you should only need 1.5mbps download speed.

 

Jon

by Grand Master
Grand Master

Re: Just got EE broadband - Hive hub won't work now!

@Hedgesneil : Welcome to EE's Home Broadband Forum.

 

Have you just recently got EE BB? How long has this been happening? Did the Hive Hub used to work?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by foxijax Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

Do you have the original white Hive Hub or the Hive 360??? I have Hive, using the original white hub which should be connected to your router via ethernet cable and I've never had an issue with any of my broadband routers, including my new EE Smart Hub. 

If you are using the Hive 360 which uses wifi connection (I believe) then maybe it's connecting to the wrong band. You may need to do some internet research to find out if it should be connecting to the 2.4ghz or the 5ghz, then check your Hub Manager to see what it's actually connecting to - it may be a simple case of switching it over.

by Grand Master
Grand Master

Re: Just got EE broadband - Hive hub won't work now!

@foxijax : Did you separate your WiFi bands on the EE SH? I presume you had to to get it to work.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by foxijax Investigator
Investigator

Re: Just got EE broadband - Hive hub won't work now!

@XRaySpeX no I didn't - I was prepared to if necessary, but I'm a great believer of if it ain't broke don't fix it, so I tried out of the box settings and all my tech is working as it should since my move to EE last week. Plus my Hive is connected with ethernet anyway. The OP hasn't really explained what the issue was with the Hive other than it's not working, so difficult to provide a proper attempt at a solution!

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