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Re: I have the fibre broadband smart hub. How do you log out

SmartHerb
Visitor

I have the following issue - maybe the same thing.

 

- If I go into Advanced Settings on one device, but after that want to go into Advanced Settings on another device. It says 'Duplicate login'.

 

I want to 'disconnect' the first device from Smart Hub Manager.

 

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

@SmartHerb : I don't think you can other than forcing a reset. You could wait till it times out & asks for the pwd again. It seems to do that quite frequently when it's not being navigated.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
davidperson
Explorer

I'm having this problem too.
I'm accessing the smart hub using one device, and now need to switch to a different device. But the interface on Device B won't let me, and there's no option for logging out of Device A. Even rebooting it makes no difference.

When I try to log in on Device B, I get this response:

This device is currently managed by another user

 

Daft that ee don't provide options like logouts, or multiple logins.

 

 

@davidperson : Rebooting the router should log it out of all devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)