by Marcusengland Investigator
Investigator

Re: How to Increase upload speed

89D7EF3D-56C7-4D74-9B1C-C4E50A326478.pngExchange is andover 900m away

is it safe for me to copy and sent onto this post my router settings ? 

15 REPLIES 15
by Marcusengland Investigator
Investigator

Re: upload speed

Very worried about changing settings in my brightbox 2 router but I have to improve the upload speed. Currently 12 mbps download but only 0.8 mbps upload. I am looking to use WiFi blink outside cameras and the spec says min of 2 mbps upload needed. Any. Advice will be appreciated thanks. 

by
EE Community Support Team

Re: upload speed

Hi @Marcusengland

 

Once @XRaySpeX is online, I'm sure he'll be able to offer some advice on this.

 

If you'd like to speak to someone in the mean time, we have a technical support team that will do their best to help too.

 

Chris

by Grand Master
Grand Master

Re: How to Increase upload speed

Yes. @Marcusengland, there's no personal info in it. Everybody else does on sites all over the world. Make sure it is the router Status, not the router Settings.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Marcusengland Investigator
Investigator

Re: How to Increase upload speed

Thanks for the info I will take a couple of pictures of the screens and post them when I get home. Regards marcus

Sent from my iPhone
by Grand Master
Grand Master

Re: How to Increase upload speed

Copy & paste would be quicker. Images take time to be approved.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: How to Increase upload speed

@Marcusengland   Providing you’ve not got a broadband issue you cannot increase your upload speed.   The only way you can do this is to pay to have fibre installed to your home directly from the box in the street and that’s £££ and your monthly bill wil be £££.   

by Grand Master
Grand Master

Re: How to Increase upload speed

@Marcusengland: Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Marcusengland Investigator
Investigator

Re: How to Increase upload speed

And the time connected is 175:07:47 I think you have the speed test results from this morning
Regards marcus

Sent from my iPhone
by Marcusengland Investigator
Investigator

Re: How to Increase upload speed

A1F09763-3ED8-4AE4-86E1-A02BFFBF04FE.png

 

 

by Grand Master
Grand Master

Re: How to Increase upload speed

Yes, it's your router stats that are important in this instance. I'll be able to comment when I can see them once they're approved by the Mods.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Marcusengland Investigator
Investigator

Re: How to Increase upload speed

F23FEA1C-F266-47B1-AEB9-311E08A64992.png

 

by Grand Master
Grand Master

Re: How to Increase upload speed

@Christopher_G: These images seem to be taking a long time to appear. Or have they been removed?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How to Increase upload speed

Hi @Marcusengland and @XRaySpeX,

 

I'm afraid the images were rejected as they included personal information. (email/login details)

 

Please resubmit the images with any personal details removed.

 

Thanks

 

James

by Grand Master
Grand Master

Re: How to Increase upload speed

@Marcusengland: The page I am after contains absolutely no personal info. You must have posted the Settings page (which does) but I only want the current DSL Status page.

 

After logging in navigate the exact path Advanced Settings/ Accept/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Ace Contributor
Ace Contributor

Re: How to Increase upload speed

Hello @Marcusengland have you spoken to customer service about your upload speeds? They can access your account to check for any issues. EE BB freephone customer service is 0800 079 8586 option 3.

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