28-03-2019 07:47 PM
My broadband was also increased by £10 this month. I am shocked that it would be increased by 50% without warning. Can you please look into it for me?
28-03-2019 08:13 PM - edited 28-03-2019 08:15 PM
28-03-2019 08:17 PM
Thanks RKB, maybe time to move on then. My account states it's an 18 month term right now but I was never given the option of agreeing to the new contract. I'm sure the regulators do not look kindly on this practice.
28-03-2019 09:13 PM - edited 28-03-2019 09:15 PM
My account states it's an 18 month term right now
@LauraF11 : Are you at the end of that term? That's usually when the price increases as was offered & you agreed when you took the contract out. Just like the current Fibre BB offer:
£27 a month for 18 months, then £37 a month
It is a min term contract, not a fixed term contract. After the min term it continues on a a rolling 14-day nontice basis. Hence EE have no reason to offer you a new cheaper contract but you could phone them and ask for a new 1 with a new min term. OFCOM is not fazed at all by such practises as the terms are spelt out to the consumer at the outset (as quoted above).
29-03-2019 07:51 AM
30-03-2019 01:20 PM - edited 30-03-2019 01:24 PM
Unfortunately it's common practice for ISP's not to remind you when your contract ends. I was keeping track of mine with PlusNet because I wanted the new 150MB service from EE that PlusNet STILL don't offer. I switched over at the right moment and made PlusNet have kittens, LOL. I expect the same will happen with EE, when I will probably switch to the 300MB service to continue to get a discount. I am new getting the 150MB service for LESS than I would have paid for the 80MB service, from PlusNet, without discount.
by Marmar 3 weeks ago