27-12-2018 03:14 PM
So essentially what I have said in the title, we have recently been experiencing significant fluctuations in ping and internet speed for no identifiable reason. W ehave tried moving the router, obviously performed a few router resets. We also experience the same issue with a wired connection. Furthermore, even when connected by ethernet the speed does not seem to increase nor the ping that if using wifi. We have called EE and they did not offer a solution other than to check for any interference (although nothing has changed in the setup since this has begun happening) and they have sent out a new router.
It does not seem to occur with any particular regularity, being stable at a low ms for even an hour then being bad for only 5 mins or vice versa. It is really frustrating for gaming and we are not sure what to do.
Thanks for reading!
27-12-2018 05:48 PM
Your high pings will not caused by the router or your WiFi but by outside influences. Where are you getting high pings to?
Please post your ping to BBC.com.
27-12-2018 06:50 PM
Pinging bbc.com [22.214.171.124] with 32 bytes of data:
Reply from 126.96.36.199: bytes=32 time=1034ms TTL=56
Reply from 188.8.131.52: bytes=32 time=1041ms TTL=56
Reply from 184.108.40.206: bytes=32 time=1038ms TTL=56
Reply from 220.127.116.11: bytes=32 time=1012ms TTL=56
Ping statistics for 18.104.22.168:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1012ms, Maximum = 1041ms, Average = 1031ms
This is actually it being better than usual though. We were told over the phone that their tests didn't return anything wrong unfortunately so I don't know what is left to do
27-12-2018 06:59 PM - edited 27-12-2018 07:00 PM
Is that over Ethernet or WiFi?
27-12-2018 07:08 PM
In that case it was over wifi. Yesterday, we tried it over ethernet and it made no difference unfortunately
27-12-2018 07:32 PM
I did not expect those slow speeds to the BBC. I was just gonna use it as a benchmark.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
27-12-2018 08:18 PM
Please do a tracert to BBC.com.
27-12-2018 08:34 PM
This speedtest is what I should be getting (slightly worse in fact) and was taken before a fluctuation
Line Status -- UP
Link Type -- Fast Path
Operation Mode Automatic G.992.5 (ADSL2+)
DATA RATE INFORMATION
Upstream 1240 (Kbps)
Downstream 19779 (Kbps)
Operation Data Upstream Downstream
Noise Margin 6.3 (dB) 3.0 (dB)
Line Attenuation 10.5 (dB) 25.0 (dB)
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 (dBm) 0.0 (dBm)
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction -- --
Fast Path CRC Error 0 0
Interleaved Path CRC Error -- --
Loss Of Signal Defect 0 0
Fast Path HEC Error STR 0 1164
Interleaved Path HEC Error -- --
Error Seconds 175 0
Received Data 8913468 (Kbits)
Transmitted Data 4755412 (Kbits)
System Uptime is: 08:47:41
3) I think this? https://availability.samknows.com/broadband/exchange/LCHAS
Tracing route to bbc.com [22.214.171.124]
over a maximum of 30 hops:
1 3 ms 1 ms 3 ms BrightBox.ee [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 1071 ms 953 ms 1044 ms 126.96.36.199
5 947 ms 936 ms 944 ms 188.8.131.52
6 730 ms 757 ms 764 ms 184.108.40.206
7 651 ms 800 ms 781 ms lag-107.ear1.London1.Level3.net [220.127.116.11]
27-12-2018 08:59 PM - edited 27-12-2018 09:01 PM
There's nowt wrong with your BB. Your traffic seems to be delayed within the BT backhaul. Did the tracert not complete?
Put your postcode in Local network status checker .