13-12-2017 06:11 PM
Hi, my internet cuts out whenever it rains/snows, recently changed to a quick speed but we still get the internet cutting out in heavy weather.
13-12-2017 06:34 PM - edited 13-12-2017 06:38 PM
Maybe problem with green cabinet on street? Normally type of broadband is FTTC (fibre to the cabinet on street) then normal cables to the house. If not enough water , wet proof maybe cause of worse quality signal. Probably your neighbors are effected as you it internet cutting. However is worth call to customer service and tell them about case. Many factors affect the quality deterioration.
13-12-2017 06:47 PM
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
by JAMESDNEVILLE yesterday