by Deefor Investigator
Investigator

Power adaptor

After two years of poor or non existent broadband, numerous bt engineer visits( including total line rebuilds from exchange) three new bright box routers..... The latest diagnosis , following a bt visit to perform a rein test, the power source for the router was emitting a vast amount of rein even at lowest diagnostic setting. I had three power sources, two unused and all gave the same result. Has anyone else had this diagnosis and do you think it was just a bad batch of power adaptors?

9 REPLIES 9
by Grand Master
Grand Master

Re: Power adaptor

@Deefor: Does your landline work OK both ways?

 

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.

2. Try a wired speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Deefor Investigator
Investigator

Re: Power adaptor

Hi

landline is fine both ways

speedtest 

 http://www.thinkbroadband.com/speedtest/results.html?id=1487753891223301755

Have got router stats but how do I post them, can't see a link option

connectected to Bala exchange cabinet 5

thanks for your help

by Grand Master
Grand Master

Re: Power adaptor

Please just copy & paste your router stats.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Deefor Investigator
Investigator

Re: Power adaptor

Broadband Settings
Wireless Settings
USB File Sharing
Mobile Broadband
DHCP
NAT
Firewall
QoS
UPnP
Tools
System
Time Settings
Password Settings
DDNS
DSL Status
System Log
DSL STATUS

This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.

STATUS
Configured Current
Line Status -- UP
Link Type -- Interleaved Path
Operation Mode Automatic G.992.1 (G.DMT)
DATA RATE INFORMATION
Upstream 416 (Kbps)
Downstream 896 (Kbps)
DEFECT/FAILURE INDICATION
Operation Data Upstream Downstream
Noise Margin 6.0 (dB) 5.7 (dB)
Line Attenuation 31.5 (dB) 63.5 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 12.1 (dBm) 15.4 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction 92957 1278
Fast Path CRC Error -- --
Interleaved Path CRC Error 0 22352
Loss Of Signal Defect 1236 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error 359 22836
Error Seconds 8020 0
STATISTICS
Received Data 1152118 (Kbits)
Transmitted Data 247789 (Kbits)

by Grand Master
Grand Master

Re: Power adaptor

What was the 'System Uptime' to go with that?

 

What's your exchange? I don't recognise "Bala".

 

You have a v. long line.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Deefor Investigator
Investigator

Re: Power adaptor

Uptime 14hrs20mins

exchange is Bala, Gwynedd LL23 7SG postcode

thanks again !

by Deefor Investigator
Investigator

Re: Power adaptor

Yeah, line is long so we are used to slow speeds but the problem since joining ee has been  

connection dropping out and even though modem shows speed of about 1 Mbps the speed test(wired) is between 0.05 and 0.2 usually,bit quicker at the moment as BT man did an snr reset the other day. My real query is about the rein issue with the power source and if this has been seen before

by Grand Master
Grand Master

Re: Power adaptor

Nearly 100 discons per hour. That's bad.

 

Try plugging your router into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate? Repost your stats.

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Deefor Investigator
Investigator

Re: Power adaptor

Had a quiet line test yesterday, by bt engineer and connected (for the hundredth time!) to the test socket. Line test was fine and rein test didn't alter. The rein does seem to come from the power source itself, not from the modem. No extensions plugged in

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