14-08-2018 11:30 AM - edited 14-08-2018 11:45 AM
Couldn't find a link for leaving some so i'll post here.
I was having trouble connecting to my router, and so, called for help. The IT tech couldn't resolve the problem but promised to send out a new router working on the assumption, that it was a hardware problem. We called back back, and spoke to Paula Pearce, because my mum was having problems with her phone. During this conversation we bought an internet upgrade and received 5 gigs of mobile data. The first call we made was more than friendly, but the call to Paula was superlative. Very kind, warm, apologetic and thorough. The only other people i've had similar experiences with, are with the people at 'Game plc'. And they set a high bar. Please buy that lady a bottle of wine!
By the way, We waited 48 hours as opposed to the 24 it takes to activate the 5 gigs and it didnt work so we called back and worked out that the local mobile mast had degraded and no longer worked. (We received a months free line rental for this) This is also why our wifi wasn't working. I'd recommend adding 'Test Ethernet Connection' to your troubleshooting list. Cheers!
14-08-2018 02:19 PM
@Theedarkhorse: A faulty local mobile mast will have no bearing on your Home Broadband & its router's WiFi within your premises.
14-08-2018 02:28 PM
15-08-2018 01:24 PM - edited 15-08-2018 01:32 PM
XRaySpeX The last person i spoke to, on the phone, said this too.. Just a coincidence then?
Leanne, thankyou very much :] You guys are awesome
by Cazamataz66 Saturday