27-08-2019 12:00 PM
We have for months been experiencing broadband speeds which are all over the place.
One minute the speeds are ok (10+mbps) and the next very low (sub3 mbps) When we first signed up for the service the speeds were steady but now we all find ourselves having to switch to 4G on our devices just to view pages which is of course a huge drain on our personal data allowances.
Do you know if EE have an email address or chat app where I might actually be able to speak to someone directly about this issue?
27-08-2019 12:16 PM
Welcome to EE's Home Broadband Forum.
EE provides no email contact & I think Live Chat is only for mobiles.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
by Cazamataz66 Saturday