06-01-2018 03:18 PM - edited 06-01-2018 03:44 PM
I recently upgraded to Fibre (FTTC) from our very unreliable ADSL connection. The ping had increased 4ms but the line was stable and the speeds were the full 40/10 Mbps. On the 31st of december the connection went down for the first time:
10:02:45, 31 Dec. PPP connection up (FIBRE)
10:02:44, 31 Dec. PPP: IPCP up
10:02:44, 31 Dec. PPP: CHAP authentication succeeded
10:02:44, 31 Dec. PPP: LCP up
10:02:43, 31 Dec. PPP: Received PADS
10:02:43, 31 Dec. PPP: Sending PADR
10:02:43, 31 Dec. PPP: Received PADO
10:02:43, 31 Dec. PPP: Sending PADI
10:02:38, 31 Dec. PPP: Sending PADI
10:02:33, 31 Dec. PPP: Sending PADI
10:02:28, 31 Dec. PPP: Sending PADI
10:02:23, 31 Dec. PPP: Sending PADI
10:02:18, 31 Dec. PPP: Sending PADI
10:02:18, 31 Dec. PPP: Starting PPP daemon
10:02:17, 31 Dec. WAN link up (FIBRE)
10:02:07, 31 Dec. WAN link down (FIBRE)
10:02:07, 31 Dec. PPP connection down (FIBRE)
10:01:56, 31 Dec. PPP: Stopped PPP daemon(0,1,5)
10:01:50, 31 Dec. PPP: IPCP down
10:01:50, 31 Dec. PPP: LCP down
Ever since then the ping has increased to 31ms from 18-21 using speedtest.net and BTwholesale. In every single game the ping is now 60+ instead of around 26ms. The ping now also sporadically jumps around to a 1000+ causing teleporting and surfing in games - unplayable. The odd request also times out but the problem is mainly with gaming. The ping as a whole has also increased. I initially thought interleaving was enabled due to the connection going down but the router (BB2) still says we're on the fast path. I've also tried using Google's DNS servers but to no avail.
Any help would be appreciated thanks in advance.
Exchange:LCULV (0.78 miles away)
Prior to the first outage the connection was up for 400-500 hours (Since we upgraded to fibre).
|9.5 (dB)||6.6 (dB)|
|0.0 (dB)||20.3 (dB)|
|6.9 (dBm)||6.9 (dBm)|
06-01-2018 03:44 PM
What's the Uptime to go with those router stats?
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?
Post the full router stats & System Uptime when plugged into test socket.
Is the issue any better?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
06-01-2018 04:09 PM - edited 06-01-2018 04:09 PM
I've rebooted the router and factory defualted it so the current uptime isn't relevant. The only time the connection went down by itself was on the 31st of december.
I've just tried the BT quiet line and there isn't any noise. I'll try the master socket now and report back after 48 hours.
Thanks for your reply.
06-01-2018 04:13 PM - edited 06-01-2018 04:14 PM
It is v. relevant. Then it is quite likely you have a lotta FEC Corrections for such a short period, requiring retransmissions & therefore slowing it down.
Run from the test socket for a few days & report back full router stats & uptime.
09-01-2018 03:20 PM
Thanks for your help. Since my last post the Internet has started going down by itself again (back to how it was before fibre). I'll ring EE and report back. This isn't our equipment and it's easier to prove than ping issues. We've had a lot of BT and Qube engineers around before though, the could identify an issue but they've never fixed it.
by Cazamataz66 Saturday