by prime88 Investigator
Investigator

Ping increase and Ping spikes every few minutes.

I recently upgraded to Fibre (FTTC) from our very unreliable ADSL connection. The ping had increased 4ms but the line was stable and the speeds were the full 40/10 Mbps. On the 31st of december the connection went down for the first time:

10:02:45, 31 Dec. PPP connection up (FIBRE)
10:02:44, 31 Dec. PPP: IPCP up
10:02:44, 31 Dec. PPP: CHAP authentication succeeded
10:02:44, 31 Dec. PPP: LCP up
10:02:43, 31 Dec. PPP: Received PADS
10:02:43, 31 Dec. PPP: Sending PADR
10:02:43, 31 Dec. PPP: Received PADO
10:02:43, 31 Dec. PPP: Sending PADI
10:02:38, 31 Dec. PPP: Sending PADI
10:02:33, 31 Dec. PPP: Sending PADI
10:02:28, 31 Dec. PPP: Sending PADI
10:02:23, 31 Dec. PPP: Sending PADI
10:02:18, 31 Dec. PPP: Sending PADI
10:02:18, 31 Dec. PPP: Starting PPP daemon
10:02:17, 31 Dec. WAN link up (FIBRE)
10:02:07, 31 Dec. WAN link down (FIBRE)
10:02:07, 31 Dec. PPP connection down (FIBRE)
10:01:56, 31 Dec. PPP: Stopped PPP daemon(0,1,5)
10:01:50, 31 Dec. PPP: IPCP down
10:01:50, 31 Dec. PPP: LCP down 

Ever since then the ping has increased to 31ms from 18-21 using speedtest.net and BTwholesale. In every single game the ping is now 60+ instead of around 26ms. The ping now also sporadically jumps around to a 1000+ causing teleporting and surfing in games - unplayable. The odd request also times out but the problem is mainly with gaming. The ping as a whole has also increased. I initially thought interleaving was enabled due to the connection going down but the router (BB2) still says we're on the fast path. I've also tried using Google's DNS servers but to no avail. 

 

Any help would be appreciated thanks in advance. 

 

Read more
Tracert
Tracing route to lux.valve.net [146.66.152.2]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms BrightBox.ee [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 24 ms 24 ms 37 ms 213.121.98.136
5 88 ms 78 ms 24 ms 87.237.20.140
6 26 ms 25 ms 26 ms linx.valve.net [195.66.226.130]
7 * * * Request timed out.
8 45 ms 44 ms 44 ms 162.254.196.137
9 87 ms 46 ms 45 ms 146-66-154-218.valve.net [146.66.154.218]
10 * * * Request timed out.
11 164 ms 143 ms 138 ms fw0.lux.valve.net [146.66.152.2]

Trace complete.


Tracing route to bbc.co.uk [151.101.64.81]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms BrightBox.ee [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 37 ms 26 ms 29 ms 213.121.98.136
5 29 ms 36 ms 31 ms 87.237.20.140
6 24 ms 24 ms 24 ms 87.237.20.32
7 86 ms 26 ms 25 ms 80.150.169.13
8 48 ms 27 ms 49 ms 80.150.170.106
9 25 ms 24 ms 24 ms ae-11.r04.londen12.uk.bb.gin.ntt.net [129.250.4.149]
10 * * * Request timed out.
11 25 ms 25 ms 24 ms 151.101.64.81

Trace complete.

 

INFO:

Exchange:LCULV (0.78 miles away)

Prior to the first outage the connection was up for 400-500 hours (Since we upgraded to fibre). 

Read more



 

Read more

 DSL Status

  ConfiguredCurrentLine StatusLink TypeOperation Mode
--UP
--Fast Path
AutomaticG.993.2 (VDSL2)
DATA RATE INFORMATIONUpstreamDownstream
9995 (Kbps)
39996 (Kbps)
DEFECT/FAILURE INDICATIONOperation DataUpstreamDownstreamNoise MarginLine Attenuation
9.5 (dB)6.6 (dB)
0.0 (dB)20.3 (dB)

Indicator NameNear End IndicatorFar End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds
6.9 (dBm)6.9 (dBm)
460291
----
01
----
00
00
----
10
 

 

4 REPLIES 4
by Grand Master
Grand Master

Re: Ping increase and Ping spikes every few minutes.

What's the Uptime to go with those router stats?

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets? Are there any wires connected to back of faceplate?

Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by prime88 Investigator
Investigator

Re: Ping increase and Ping spikes every few minutes.

I've rebooted the router and factory defualted it so the current uptime isn't relevant. The only time the connection went down by itself was on the 31st of december. 

 

I've just tried the BT quiet line and there isn't any noise. I'll try the master socket now and report back after 48 hours.

 

Thanks for your reply.

by Grand Master
Grand Master

Re: Ping increase and Ping spikes every few minutes.

It is v. relevant. Then it is quite likely you have a lotta FEC Corrections for such a short period, requiring retransmissions & therefore slowing it down.

 

Run from the test socket for a few days & report back full router stats & uptime.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by prime88 Investigator
Investigator

Re: Ping increase and Ping spikes every few minutes.

Thanks for your help. Since my last post the Internet has started going down by itself again (back to how it was before fibre). I'll ring EE and report back. This isn't our equipment and it's easier to prove than ping issues. We've had a lot of BT and Qube engineers around before though, the could identify an issue but they've never fixed it.

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