27-10-2017 06:31 AM
My phone line has been dead for at least a day. There's no dial tone. When I ring my number it rings. After answering, the call ends. My internet is working with no problems. I removed everything from the phone sockets and tried two different phones in the hidden test socket but it's the same. What should I do?
27-10-2017 10:21 AM - edited 27-10-2017 10:21 AM
Thanks for the replies. I've noticed something. When I keep ringing my landline and answering it, it'll eventually start working for a while. There's cracking sounds though. The phone will work until it has been hungup for a few minutes. Then it goes dead again. I phoned 150 and the man ran tests and said there's a problem. An engineer is coming out on Tuesday morning. Hopefully it gets fixed then.
27-10-2017 12:25 PM
Have you tried plugging the phone in the hidden test socket?
You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.
To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.
It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.