by M57 Contributor
Contributor

Phone line dead. Internet is working.

My phone line has been dead for at least a day. There's no dial tone. When I ring my number it rings. After answering, the call ends. My internet is working with no problems. I removed everything from the phone sockets and tried two different phones in the hidden test socket but it's the same. What should I do?

 

Thanks

5 REPLIES 5
by Skilled Contributor
Skilled Contributor

Re: Phone line dead. Internet is working.

Phone support and report the fault.

by
EE Community Support Team

Re: Phone line dead. Internet is working.

Hello there @M57

 

Thanks for posting on the community.

 

Please do give us a call on 0800 079 8586.

 

The broadband team will be happy to help.

 

Thanks, Leanne.

by M57 Contributor
Contributor

Re: Phone line dead. Internet is working.

Thanks for the replies. I've noticed something. When I keep ringing my landline and answering it, it'll eventually start working for a while. There's cracking sounds though. The phone will work until it has been hungup for a few minutes. Then it goes dead again. I phoned 150 and the man ran tests and said there's a problem. An engineer is coming out on Tuesday morning. Hopefully it gets fixed then. Smiley Happy

by
EE Community Support Team

Re: Phone line dead. Internet is working.

Great @M57

 

Thanks for coming back 🙂

 

Let us know how it goes with the engineer.

 

Have a great weekend

.

by Grand Master
Grand Master

Re: Phone line dead. Internet is working.

Have you tried plugging the phone in the hidden test socket?

 

You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.

 

To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.

 

It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.

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