by hostelgirl74 Investigator
Investigator

Our splitter just blew up/ think it was hit by lightning. What do we do?

We were sat watching a film. We heard a huge noise and smelled a burning sound. The splitter has blown apart and now phone line and internet aren’t working. We think it got hit by lightning because there was thunder and lightning at the time. We don’t know what to do now. All electrics are working.?

Is there someone we need to call? Can’t find a number on here.

3 REPLIES 3
by Grand Master
Grand Master

Re: Our splitter just blew up/ think it was hit by lightning. What do we do?

Didn't you get a few more microfilters in the router box? If not, call CS for a replacement or pop into a shop. They are not dear. 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Grand Master
Grand Master

Re: Our splitter just blew up/ think it was hit by lightning. What do we do?

Hi @hostelgirl74 

 

Order from Amazon.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Our splitter just blew up/ think it was hit by lightning. What do we do?

Hello @hostelgirl74

 

Thanks for coming to the community.

 

That must have been quite a fright!

 

If you give us a call on 0800 079 8586, our Broadband team will be able to see what they can do to help you out.

 

Leanne 🙂

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