16-02-2019 04:29 PM - edited 16-02-2019 04:32 PM
Wondering if you can help.
Whenever another device that isn't my PC is using the internet, when I am gaming on the PC, the ping fluctuates wildly. This is typically when they are streaming. However, we have around 76Mbps up and 18Mbps down, so this should not be an issue, with one device streaming Netflix.
The phone rep put this down to a 'rain or shine' issue, but this isn't a good enough response for me. I am unable to play online whilst someone else is streaming, and we have to pick one activity or the other.
I am an IT Tech by trade, so I have tried many a different fix, including:-
-QoS Rules on the Bright Box 2
-Bandwith Control Rules on the Bright Box 2
-Buying a 3rd party router only and using this for networking.
-Buying a 3rd party router and modem and trying this.
-Flipping devices between wired and wireless
-New filters supplied by EE on the phone sockets
I was wondering if anyone else has experiened this before, on EE. The streaming devices and the computer have also been tested on a different broadband supplier at a different house, and do not suffer from the same issue. I would call an engineer out, but i'm not even sure what they can do for us at this point.
Any help would be appreciated!
16-02-2019 04:45 PM
This is an issue within your own LAN. No BB eng will help configure your LAN.
When you tried Bandwidth Controls did you try putting the other devices on a separate VLAN?
16-02-2019 05:05 PM - edited 16-02-2019 05:17 PM
Yes, I tried that. 😞
My confusion is where I have tried it on a third party provider, and that it worked without these issues. Surely the fault does lie somewhere with EE hub/infrastructure from my house to the exchange? Or do I have a misunderstanding here?
16-02-2019 05:17 PM - edited 16-02-2019 05:24 PM
Could be to do with the other ISP's Traffic Management prioritising streaming. EE don't Traffic Manage in this way. Who is the other ISP?
I still think Bandwidth Control & QOS are the best ways to do your own Traffic Management.
16-02-2019 05:25 PM
Tried it on a Sky setup. Didn't have to do anything special in the controls, when the Smart TV or Chromecast was streaming, the game ping didn't change at all.
When i've tried the same on EE, the ping jumps from 20-110 continuously.
16-02-2019 05:29 PM
Umm! Sky Fibre don't Traffic Manage either.
16-02-2019 05:31 PM
I'm completely stumped. Any suggestions on what I should try next? Thanks for your swift responses by the way!
16-02-2019 05:33 PM
So am I! Only what I've already suggested.
Thanks! You're welcome :)! Glad I could be of some assistance.
17-02-2019 09:45 AM
by Cazamataz66 Saturday