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by Investigator
Investigator

No signal in the phone. Router no internet

Hi. I have a problem. I have a router a few days ago, but I can't connect to the Internet. The red light is on. When I connected the landline phone, it turned out that there was no signal. I tried in every slot and it's the same. What should I do . Can anyone fix this

1 SOLUTION

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by Investigator
Investigator
Solution

Re: No signal in the phone. Router no internet

Thank you very much for your help . I will try to call them. Stay safe and have a nice day 

Wysłano z usługi Yahoo Poczta w systemie Android

View solution in original post

8 REPLIES 8
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by
EE Community Support Team

Re: No signal in the phone. Router no internet

Hi there @MC85

 

Thanks for coming to the community,

 

Have you just joined EE Broadband?

 

If so, when was your activation date?

 

Speak soon.

 

Leanne.

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by Investigator
Investigator

Re: No signal in the phone. Router no internet

March 25 at 11:59 pm I'm afraid that maybe I have a problem with the phone line. And now as money this virus no one will come to check it 

Wysłano z usługi Yahoo Poczta w systemie Android
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by
EE Community Support Team

Re: No signal in the phone. Router no internet

Hi there @MC85

 

Thanks for coming back to me.

 

If you give our Broadband Tech team a call they will be able to get your landline looked into.

 

A large amount of engineering work can be completed outside and often problems can be fixed without an engineer having to enter your property.

 

Our Broadband team will let you know what is needed.

 

Thanks.

 

Leanne.

Highlighted
by Investigator
Investigator
Solution

Re: No signal in the phone. Router no internet

Thank you very much for your help . I will try to call them. Stay safe and have a nice day 

Wysłano z usługi Yahoo Poczta w systemie Android

View solution in original post

Highlighted
by
EE Community Support Team

Re: No signal in the phone. Router no internet

Thanks very much @MC85

 

Let me know how you get on.

 

Stay safe too.

 

Leanne.

Highlighted
by Grand Master
Grand Master

Re: No signal in the phone. Router no internet

If you have no dial tone on your phone, your BB has not yet been connected.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: No signal in the phone. Router no internet

it turned out that there was something wrong with the phone line outside. in the end everything works thank you for your help 

Highlighted
by Grand Master
Grand Master

Re: No signal in the phone. Router no internet

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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