27-12-2018 12:23 AM - edited 27-12-2018 12:28 AM
The hub seams dead as there are no lights and the WiFi ain’t working but the EE tv box is running fine little confused on what’s going on with it
27-12-2018 12:41 AM
Welcome to EE's Home Broadband Forum.
The EE TV Box can only be receiving the Freeview progs thro' the aerial if you have no BB.
Have you just joined EE BB or were you already with EE BB?
What does it say after you log into the router:
Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
27-12-2018 01:10 AM - edited 27-12-2018 01:27 AM
Yes, you're recording from Freeview not BB.
Are no lights on at all, not even flashing? You sure it's plugged into the mains properly & you haven't blown a house fuse? If so, the router must be faulty & you'll need to ask EE for a replacement.
If you answer all my Qs I should be able to confirm this & advise you.