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by Katylia18
Explorer

No lights on my hub but tv box works can anyone help with this please

The hub seams dead as there are no lights and the WiFi ain’t working but the EE tv box is running fine little confused on what’s going on with it

3 REPLIES 3
by Grand Master
Grand Master

Re: No lights on my hub but tv box works can anyone help with this please

Welcome to EE's Home Broadband Forum.

 

The EE TV Box can only be receiving the Freeview progs thro' the aerial if you have no BB.

Have you just joined EE BB or were you already with EE BB?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Katylia18
Explorer

Re: No lights on my hub but tv box works can anyone help with this please

The recordings still work there just no lights on the hub

by Grand Master
Grand Master

Re: No lights on my hub but tv box works can anyone help with this please

Yes, you're recording from Freeview not BB.

 

Are no lights on at all, not even flashing? You sure it's plugged into the mains properly & you haven't blown a house fuse? If so, the router must be faulty & you'll need to ask EE for a replacement.

 

If you answer all my Qs I should be able to confirm this & advise you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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