by sophiekat

No internet after activation day

I've signed up for EE Fibre Broadband with my activation day being at 05/11.

I've set up the router following the instructions religiously, I received an email and text from EE telling me the broadband is up and running, however all I get is flashing aqua light.


Whenever I connect with my laptop, it prompts me to the troubleshooting page where the only troubleshooting step is to restart my router (which I've done a dozens of times).

Can someone advise what is the case if the set up is correct and the broadband is supposed to be up and running?


In the router home page, I get "Broadband status: Not connected" which is quite random. I tried two sockets in my flat so I doubt it's a faulty socket?


Also I do not have a landline so I can't check whether I have dial tone.

Can someone help?

by Grand Master
Grand Master

Re: No internet after activation day

Welcome to EE's Home Broadband Forum.


What do you mean that "Broadband status: Not connected" is quite random? You mean sometimes it connects?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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