01-09-2017 05:09 AM
Hi, yesterday was my activation day for home broadband. About mid day I got an orange flashing light for broadband as opposed to the steady red that had been there, however, I have no connection.
The broadband username is saying readytoconnect@fs I've tried factory resetting it a number of times but still no joy.
I've been waiting 3 weeks to be connected and now I'm still sat here with nothing 😞 is there anything else I can try before losing my temper and launching the brightbox out of the window?
01-09-2017 08:55 AM
Hello there @Samcro91
Thanks for coming here.
We'll send you a message the morning the service is due to go live and another message when it does, Have you had this message?
It could go live at any time up until midnight - you can track your order online from your account online.
Once your broadband is live you can set up your router.
Hope to hear back from you soon 🙂
01-09-2017 08:59 AM
Welcome to EE's Home Broadband Forum.
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? BrightBox 1 or 2?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
01-09-2017 09:02 AM
I've spoken with someone at ee who went through the productionhqnun setup process and that didn't resolve it, I've got an engineer coming tomorrow to have a look.
01-09-2017 09:32 AM
By the sound of it an eng. will not be of much use as EE haven't completed setting you up but if you provide the info. I asked for I could tell for certain.
01-09-2017 10:23 AM
There's no I.P address. It's all says disconnected, the guy on the phone checked everything there is to check and couldn't get to the bottom of it. He's checked with BY and they've marked the job as complete, there's just an orange flashing light next to the broadband symbol and nothing on the internet symbol.
I'm tempted to call back and see if someone else can get close to fixing it. I'm not particularly happy about paying for a service that says it's active but isn't working.
Also, I don't know if it's a 1 or a 2. I got it 2 weeks ago is all I know.
01-09-2017 10:28 AM - edited 01-09-2017 10:29 AM
It's all says disconnected
Does it say BOTH Broadband is disconnected & Internet is disconnected? Are any speeds showing?
01-09-2017 12:20 PM
Everything is disconnected, no speeds, no I.P addresses. Nothing. Absolutely zilch, zero, nada, nil.
The CS person said it connected VERY briefly yesterday when it went live bit nothing since then at all.
They've run tests, checked Everything, triple checked the username and password. I've reset it and factory restored it a dozen times bit still nothing.
01-09-2017 12:31 PM
You are not even connected to BB at the exchange. It does now require a BT eng. to fix that.
The CS person said it connected VERY briefly yesterday
That's when you saw the orange light, showing that at least the BB was connected. Now the light will be red.
01-09-2017 12:42 PM
No it isn't. I'm seeing the orange light right this second. Please give me SOME credit. I have a degree in systems and networking along with Cisco 1, 2, and 3
I can tell the difference between orange and red.
01-09-2017 12:49 PM
The light was solid red until yesterday, then it started flashing oranged. So it's obviously connected somewhere down the line.
by Cazamataz66 Saturday