20-02-2017 09:01 AM
Hi so I've now been without internet for 3 weeks numerous phone calls with EE and BT and still no resolve 3 BT engineers have been out checking the line at my house and the exchange. I have the bright box 2 the broadband light is connected and green but interent light is just flashing orange all the time, I have used the migration wizard in the router settings most days in hope of a connection but my username never changes from readytoconnect@fs. Supposed to be getting a phonecall tomorrow from EE with a fix but with this being the 6th time it should be fixed I'm not expecting it to be..... is there anything else thats being missed here because I'm guessing its not a phone line issue?
20-02-2017 11:39 AM
Thank you for taking the time to post in community 🙂
I am sorry to hear of the experience and frustration you are feeling about this.
I would be inclined to advise to please wait until the phonecall you are expecting from EE before we move forward with this.
Please let us know what the team say when they call.
20-02-2017 12:31 PM - edited 20-02-2017 12:32 PM
Have you just joined EE or are you already with EE?
What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Only post the 1st 2 parts of the IP addy.
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
Have you tried a factory reset & then wait 10-20 mins for it to auto connect itself?
20-02-2017 01:18 PM
Joined EE on the 17th of January on fibre worked great for the first week or so then just disconnected and never re connected have tried factory reset a few times over the past weeks with no success.
The phone works fine get a nice clear dial tone and yes I get the correct number when dialling 1470 17070.
On the staus page of the brightbox BB type is fibre, BB state is connected, internet state is disconnected, IP address is 0.0.0.0
20-02-2017 01:29 PM
& there are some speeds given?
You are BB connected to the exchange OK but EE has removed your creds from their servers or the router is faulty.
Have you tried entering your BB Username & pwd manually?
20-02-2017 02:20 PM
Do you get "CHAP Authentication failed" msgs in the System Log?
Then EE has removed your creds from their Authentication server. You need to get onto them to put them back. W/out them you can't get on the Net.
20-02-2017 02:35 PM
Is that when you have set your BB creds manually? If so, the router must be faulty.
20-02-2017 02:48 PM
Yep thats with manually entered username and password seems like I get a 'PPP: Sending PADI' in the system log every 5 seconds.
So do you think its worth me giving them a ring to get a new router sent out asap?
20-02-2017 02:50 PM
20-02-2017 02:57 PM
You're welcome! Hope I've been of some assistance & that a new router works out.