by christiandamett

No Broadband

Hi all, 

I'm new to this, so I'll try and give all the details I know. The broadband light on my router is flashing amber, the power light is green and so is the wireless light, while every other light is off. There is no Internet connection, and I have no clue how to reconnect. Tried rebooting the router, tried factory reset and tried plugging it into a different socket, nothing. Checked if there's problems with the phone line, but it seems to be in order. Is it worth calling EE? Any chance I can fix this myself?

Thank you

by Grand Master
Grand Master

Re: No Broadband

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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