30-12-2018 07:44 PM
Hi all, I’ve been with EE for three days, switched from Sky because they said they could drop my bill from £102 per month with Sky to £38 with EE for pretty much the same deal. Anyway the switch over went fine and the first two days were no problem, speed was good and all was good, however today we have had several disconnections and the speed has been ridiculously slow. My sync speed with Sky has been a rock solid 66mb for several years but as you can see from the attached pics I’m getting nowhere near that from EE. Anyone have any thoughts? I was told by the person who signed me up that there was no traffic management with EE, is that correct? Thank you guys.
30-12-2018 08:02 PM - edited 30-12-2018 08:06 PM
Welcome to EE's Home Broadband Forum.
There is no TM with EE. If there were your sync speed would be much higher while your throughput was low. No, it's something else.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
30-12-2018 08:10 PM
Thank you, @David_C, for removing that.
30-12-2018 10:55 PM
Thanks. There's some evidence of your profile being banded as a result of errors detected on your line.
You say it only started today. Has any work been done on your line or in the neighbourhood by OR engs recently?
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Post the full router stats when plugged into test socket.
Is the issue any better?
30-12-2018 11:00 PM
What are all EE's speed estimates given in your MyEE for BB under Your broadband speed ?
31-12-2018 08:20 AM - edited 08-01-2019 03:29 PM
31-12-2018 08:44 AM
Thanks. Have you done the test socket & QLT?
31-12-2018 08:49 AM
Linky don't compute! Too many https's. Corrected:
speed and stability of your broadband to settle down.
31-12-2018 08:56 AM
@Katie_B: The 10 day settlement period is an urban myth & does not explain why it ran OK for 2 days as fast as it was on previous ISP & on the 3rd day shot down to below the min. guaranteed speed. The DLM is running continuously, not just for 10 days.
31-12-2018 10:26 AM
31-12-2018 01:13 PM
@Warpig: It was I who said the 10 day period is a nonsense.
The DLM system has put you on a banded profile in response to past detected errors on your line. You normally need to give the DLM time to relent & remove any banding.
However in this case your sync speed is well below EE's Min. Guaranteed Speed & BT's Handback Threshold; in fact it is only about a quarter of them. When speaking to EE you should emphasis this & insist that they pull their fingers out & fix it ASAP. Give them no more than a week or you'll leave FoC.