by Iceash Investigator
Investigator

New to Fibre

Hi Everyone, 

 

I've been a fibre customer since the 9th of Sept.  My active speed tests started at 60mbs with the Router shower a 65mbs connection.  I'm now achieving 56mbs on live checks. Could this be contention or could something else be a miss? 

 

Looking forward to your advice and comments.

 

Thanks,

 

Ash

16 REPLIES 16
by Grand Master
Grand Master

Re: New to Fibre

Welcome to EE's Home Broadband Forum.

 

Or could it be insignificant?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Iceash Investigator
Investigator

Re: New to Fibre

Thanks for the tips I shall try tonight. The Speedtest are carried out wired.

by
EE Community Support Team

Re: New to Fibre

Let us know how you get on @Iceash

 

Leanne 🙂

by Iceash Investigator
Investigator

Re: New to Fibre

I shall indeed 😊
by Iceash Investigator
Investigator

Re: New to Fibre

Okay, so here goes

 

DSL uptime:0 Days, 22 Hours, 13 Mins, 14 Secs
 
Data rate:14.30 Mbps / 63.84 Mbps
 
Maximum data rate:14.42 Mbps / 64.18 Mbps
 
Noise margin (up/down):6.1 / 6.1
 
Line attenuation (up/down):18.3 / 15.9
 
Signal attenuation (up/down):18.3 / 15.9
 
Data sent / received:1.2 GB / 4.6 GB
 
Broadband username:PRODUCTIONHQNUN372728733@fs
 
2.4 GHz wireless network name:Icelight
 
2.4 GHz wireless channel:Smart (Channel 6)
 
5 GHz wireless network name:5GHz-EE-Hub-5LFo
 
5 GHz wireless channel:Smart (Channel 40)
 
Wireless security:WPA2
 
Wireless mode:Mode 1
 
Firewall:Default
 
MAC address:64:CC:22:EC:62:B2
 
Software variant:-
 
Boot loader:0.0.3-EE (Mon Dec 4 17:32:53 2017)

 

 

 
 
Speed Test Result
   History    Test Again
DOWNLOAD
 
48.5 Mbps

tbbx1 48.4 Mbps

bursting to 56.0 Mbps

UPLOAD
 
11.4 Mbps

bursting to 12.4 Mbps

Your Latency: 25 ms Analysis SSL
 
Ultra HD streams 4K should work
by Grand Master
Grand Master

Re: New to Fibre

What are those long columns of figures in your post?

 

& now for the BT Broadband Availability Checker please?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Iceash Investigator
Investigator

Re: New to Fibre

87A2132A-C0A7-42DA-8677-D3E21C589DE4.png

by Grand Master
Grand Master

Re: New to Fibre

Made visible:


@Iceash wrote:

They’re from the live speed test

 

Exchange SAINT OSYTH is served by Cabinet 7

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date


ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date
 

Left in JumperObserved SpeedsVDSLADSLOther Offerings


Availability Date

Premise environmentStatus
VDSL Range A (Clean) 80 66.4 20 19 60 Available -- --  
VDSL Range B (Impacted) 80 64.4 20 19 58.3 Available -- --  
FTTP on Demand 330 30 -- Available -- --  
WBC ADSL 2+ Up to 3 -- 2.5 to 6.5 Available -- Yes  
ADSL Max Up to 3 -- 2 to 5.5 Available -- --  
WBC Fixed Rate 1 -- -- Available -- Yes  
Fixed Rate 1 -- -- Available -- --  
Max Observed Downstream Speed (Mbps) 64.36 3.76          
Max Upstream Observed Speed (Mbps) 14.81 0.85          
Observed Date 2019-10-05 2019-08-05          
VDSL Multicast -- -- -- Available -- --  
ADSL Multicast -- -- -- Available -- --  
Bridge Tap N            
VRI N            
NTEFaceplate N            
Last Test Date 27-09-2019            

 

 

 

 

FTTP is not available.


 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Iceash Investigator
Investigator

Re: New to Fibre

28D257A0-E85C-40ED-AF96-68136A682996.png

by Iceash Investigator
Investigator

Re: New to Fibre

056C5F18-12FE-4F48-99C2-A20509DD06B8.png

by Iceash Investigator
Investigator

Re: New to Fibre

Why won't my copy page image show ☹️

by Iceash Investigator
Investigator

Re: New to Fibre

How can I turn the text black?

by Grand Master
Grand Master

Re: New to Fibre

With difficulty!

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Iceash Investigator
Investigator

Re: New to Fibre

You are awesome 😎 

 

now what does all this mean.

 

Download Speed (Mbps): 55.54

Upload Speed (Mbps) : 12.00

Ping Latency (ms): 17

by Grand Master
Grand Master

Re: New to Fibre

You're getting 64 Meg Sync speed at the bottom of your expected range.

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats & TBB Speedtest link. when plugged into test socket.

Is the issue any better?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Iceash Investigator
Investigator

Re: New to Fibre

Nope, still the same, also spoke to EE, as I’m above the minimum speed of 53 they see no problems 

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