New to EE, Connection poor compared to previous provider

[psycopotimas]

Hi,

We have just started to recieve 80Mb fibre broadband from EE but DLM has kicked in istantly from the moment we have turned it on. I have posted my line stats from my router as of today on EE and also my line stats from being on the same package albeit on Plusnet from yesterday (dsl uptime of 49 days). My understanding is that when a new line goes active there should be no DLM applied unless the cabinet detects errors which my previous stats show my line is very good. Our ping times have shot up due to the interleaving. We have never had this problem before when changing providers, is this something that can be sorted or do i need to cancel before my 14 days are up? any help would be greatly appreciated

Liam

EE stats

TCM(Trellis Coded Modulation)SNRLine AttenuationPath ModeInterleave DepthData RateMAX RatePOWERCRCHECESSESFECINP

ON	ON
6.3 dB	15.2 dB
13.2 dB	N/A
Interleaved	Fast
1273	1
65070 kbps	19999 kbps
78298 kbps	30423 kbps
13.5 dbm	2.6 dbm
0	2
0	0
0	2
0	0
2527	0
3.00 symbols	0 symbols

Plus Net Stats 

TCM(Trellis Coded Modulation)SNRLine AttenuationPath ModeInterleave DepthData RateMAX RatePOWERCRCHECESSESFECINP

ON	ON
6.3 dB	15.2 dB
13.2 dB	N/A
Fast	Fast
1	1
79999 kbps	19999 kbps
84336 kbps	28089 kbps
13.5 dbm	2.5 dbm
3	339
0	0
7	330
0	0
11837	395
0 symbols	0 symbols

[Katie_B]

Good Afternoon @psycopotimas. 

Thank you for coming to the community 🙂

What was the estimated speed you were provided?

Have you looked at ways to improve your broadband speed?

Alternatively, you can contact our Broadband Gurus who can look at this in further detail for you. 

Keep me updated with how you get on,

Katie

[XRaySpeX]

DLM is in operation from the beginning.

What are all the speed estimates quoted by EE in your MyEE for BB under Your broadband speed ?

What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

[psycopotimas]

I'm not sure what the estimated speed has to do with it but it was 76mb. the guarented 56mb

As stated and shown by the line stats i have gone from fast path with an interleave depth of 1, physical sync of 79999kbps for the last 3 years, to being with EE and the line instantly going from fast path to inteleaved with a depth of 1273, with a sync speed of 65070kbps in the space of a few hours. The 65070kbps sync speed is irrelevant due to the high interleaving.

I have changed provider twice in the last 3 years and never had a problem before. we have gone from pings in the low 10's to over 50 now not to mention the near 20% decrease in speed.

My line has zero CRC, HEC, ES and SES erros. There is no reason for DLM to have kicked in from the beginning and i know how difficult it can be to get it removed once it has taken grip. i'm guessing by both of your responses i'll be better off cancelling rather than fighting over getting what ever has happened sorted. Never mind, thank you for your time

[Christopher_G]

I think it's worth having a chat with our Broadband Gurus, as @Katie_B suggested, @psycopotimas.

They'll do their best to help.

Chris

[XRaySpeX]

I've no idea whether you're even getting EE's contractual Min Down speed as you would not post the full EE contractual speed figures but you are certainly getting above EE's Guaranteed Min Speed of 56 Meg. So you can't claim that you are not getting what EE promised.

All you can do is wait & hope that DLM will relent & consider your line is stable enough to run on Fast Path, as it should do.

When did your EE BB go live?

P.S. I was typing this yesterday when suddenly your post to which I was replying was whipped away :(.