by heidilara97 Investigator
Investigator

New customer, smart hub set up

I am unable to set up. I keep getting aqua lights. Its all set up correctly and I've had my activation text but I have no internet. Any help?

6 REPLIES 6
by Grand Master
Grand Master

Re: New customer, smart hub set up

Welcome to EE's Home Broadband Forum.

 

You should have steady aqua lights. Are they flashing?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by heidilara97 Investigator
Investigator

Re: New customer, smart hub set up

Screenshot_20190622_141415.jpg

 

Screenshot_20190622_141329_com.android.chrome.jpg

 

They're flashing lights not steady.

 

I don't have a phone so I cannot check the dial tone. 

by Grand Master
Grand Master

Re: New customer, smart hub set up

Does the BB Username say readytoconnect@fs or your own Username?

 

I suggest you buy a cheap corded handset, which can often be had for about £5, & making the occasional call to "wet" the line. Also having a handset is invaluable for helping diagnose Broadband faults. This could well save you the cost (about £130) of an engineer call-out finding the fault lay within your home.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by heidilara97 Investigator
Investigator

Re: New customer, smart hub set up

It says readytoconnect... Okay I will do. Thank you x

by heidilara97 Investigator
Investigator

Re: New customer, smart hub set up

Hello.. there's no dial tone and we've taken the faceplate off and that didn't work either

by
EE Community Support Team

Re: New customer, smart hub set up

Hi @heidilara97,

 

Please get in touch with Customer Care so we can make sure your broadband has been connected and help you get up and running.

 

Thanks

 

James

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