10-01-2019 09:34 PM
Have EE/OpenReach forgot to flick a switch .??
Will it speed up after 7 days "Settling Period" .??
Solved! See the answer below or view the solution in context.
10-01-2019 09:38 PM
Hi @BigIFFY
Welcome to the EE Community,
It's up to 76 Mbps it depends on the quality of your line and the distance from your local cabinet to your house.
10-01-2019 09:46 PM
Thank you for the welcome.
According to the engineer, should be getting 60+ Mbps no problem.
In the Modem Log it says Max data rate = 41.96Mbps
10-01-2019 10:05 PM
Welcome to EE's Home Broadband Forum.
What upgrade have you done? If it was to Fibre Plus and OR had forgotten to flick a switch you'd still be syncing at the cap 40 Meg
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.
10-01-2019 10:34 PM
https://www.thinkbroadband.com/_assets/speedtest/button/1547158496101932655-mini.png
Product name,EE Smart Hub
Serial number,+EEH001+1843007485
Firmware version,v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Board version,01
Data sent / received,155.7 MB / 559.0 MB
DSL uptime,1 days 5 Hours 13 Mins 36 Secs
Data rate,10.01 Mbps/36.65 Mbps
Maximum Data rate,10.0 Mbps/42.0 Mbps
Noise margin (up/down),6.1/6.2
Line attenuation (up/down),19.4/15.6
Signal attenuation (up/down),19.2/15.0
Broadband username,PRODUCTIONHQNUN391814499@fs
2.4 GHz wireless network name,EE-Hub-Mw7j
2.4 GHz wireless channel,Smart (Channel 6)
5 GHz wireless network name,EE-Hub-Mw7j
5 GHz wireless channel,Smart (Channel 48)
Wireless Security,WPA
Wireless mode,Mode 1
Firewall,Default
MAC address,
Software variant,-
Boot loader, 0.0.3-EE (Mon Dec 4 17:32:53 2017)
10-01-2019 10:48 PM
Connection status,Connected
Ethernet / Fibre / ADSL,Fibre
Ethernet WAN,Off
Firmware version,v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Serial number,+EEH001+
Downstream sync speed,36.65 Mbps
Upstream sync speed,10.01 Mbps
Network uptime,1 days 6 Hours 16 Mins 16 Secs
System uptime,1 days 6 Hours 19 Mins 24 Secs
11-01-2019 01:39 AM
Thanks & now the BT Broadband Availability Checker ?
11-01-2019 02:06 PM
11-01-2019 11:05 PM
11-01-2019 11:10 PM
12-01-2019 03:58 PM
12-01-2019 04:01 PM
Telephone Number 01472 on Exchange HEALING is served by Cabinet 6
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Handback Threshold(Mbps)
WBC FTTC Availability Date
WBC SOGEA Availability Date
Left in Jumper
High Low High Low
VDSL Range A (Clean) 79.4 57.7 20 18.7 52.3 Available Available --
VDSL Range B (Impacted) 77.3 54.1 20 16.9 46.3 Available Available --
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
WBC FTTP Availability Date
FTTP on Demand 330 30 -- Available -- --
ADSL Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
Left in Jumper
WBC ADSL 2+ Up to 5.5 -- 4 to 6.5 Available -- --
WBC ADSL 2+ Annex M Up to 5.5 Up to 1 4 to 6.5 Available -- --
ADSL Max Up to 3.5 -- 1.5 to 5.5 Available -- --
WBC Fixed Rate 1 -- -- Available -- --
Fixed Rate 1 -- -- Available -- --
Observed Speeds
VDSL
Other Offerings
Availability Date
VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --
Premise environment
Status
Bridge Tap U
VRI --
NTEFaceplate --
Last Test Date --
13-01-2019 03:38 AM - edited 13-01-2019 03:43 AM
Your sync speed is below the Handback Threshold.
Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?
Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.
Post the full router stats when plugged into test socket.
Is the issue any better?
2 weeks ago
Thanks! You're welcome ! Glad I could be of assistance & it is now sorted.
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