Highlighted
by BigIFFY Investigator
Investigator

New EE Customer paying for 76Mbs.... Not even close.

Have EE/OpenReach forgot to flick a switch .?? 

Will it speed up after 7 days "Settling Period" .??

1 SOLUTION

Accepted Solutions
by BigIFFY Investigator
Investigator
Solution

Re: New EE Customer paying for 76Mbs.... Not even close.

 

Had a BT engineer out. Line was faulty. 

 

Thanks for your help XRaySpeX Smiley Wink

14 REPLIES 14
by Ace Contributor
Ace Contributor

Re: New EE Customer paying for 76Mbs.... Not even close.

Hi @BigIFFY

 

Welcome to the EE Community,

 

It's up to 76 Mbps it depends on the quality of your line and the distance from your local cabinet to your house.

 

by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

Thank you for the welcome. Smiley Happy

 

According to the engineer, should be getting 60+ Mbps no problem. 

 

In the Modem Log it says Max data rate = 41.96Mbps 

by Grand Master
Grand Master

Re: New EE Customer paying for 76Mbs.... Not even close.

Welcome to EE's Home Broadband Forum.

 

What upgrade have you done? If it was to Fibre Plus and OR had forgotten to flick a switch you'd still be syncing at the cap  40 Meg  

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

 

4. What does BT Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number, use the Address Checker, not the Postcode Checker.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

https://www.thinkbroadband.com/_assets/speedtest/button/1547158496101932655-mini.png

 

Product name,EE Smart Hub
Serial number,+EEH001+1843007485
Firmware version,v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Board version,01
Data sent / received,155.7 MB / 559.0 MB
DSL uptime,1 days 5 Hours 13 Mins 36 Secs
Data rate,10.01 Mbps/36.65 Mbps
Maximum Data rate,10.0 Mbps/42.0 Mbps
Noise margin (up/down),6.1/6.2
Line attenuation (up/down),19.4/15.6
Signal attenuation (up/down),19.2/15.0
Broadband username,PRODUCTIONHQNUN391814499@fs
2.4 GHz wireless network name,EE-Hub-Mw7j
2.4 GHz wireless channel,Smart (Channel 6)
5 GHz wireless network name,EE-Hub-Mw7j
5 GHz wireless channel,Smart (Channel 48)
Wireless Security,WPA
Wireless mode,Mode 1
Firewall,Default
MAC address,
Software variant,-
Boot loader, 0.0.3-EE (Mon Dec 4 17:32:53 2017)

by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

Connection status,Connected
Ethernet / Fibre / ADSL,Fibre
Ethernet WAN,Off
Firmware version,v0.00.24.06190-EE (Tue Jun 19 17:25:19 2018)
Serial number,+EEH001+
Downstream sync speed,36.65 Mbps
Upstream sync speed,10.01 Mbps
Network uptime,1 days 6 Hours 16 Mins 16 Secs
System uptime,1 days 6 Hours 19 Mins 24 Secs

by Grand Master
Grand Master

Re: New EE Customer paying for 76Mbs.... Not even close.

Thanks & now the BT Broadband Availability Checker ?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

by BigIFFY Investigator
Investigator
by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

by BigIFFY Investigator
Investigator

Re: New EE Customer paying for 76Mbs.... Not even close.

Telephone Number 01472 on Exchange HEALING is served by Cabinet 6
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

High Low High Low
VDSL Range A (Clean) 79.4 57.7 20 18.7 52.3 Available Available --
VDSL Range B (Impacted) 77.3 54.1 20 16.9 46.3 Available Available --
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

 

FTTP on Demand 330 30 -- Available -- --
ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date


Left in Jumper

WBC ADSL 2+ Up to 5.5 -- 4 to 6.5 Available -- --
WBC ADSL 2+ Annex M Up to 5.5 Up to 1 4 to 6.5 Available -- --
ADSL Max Up to 3.5 -- 1.5 to 5.5 Available -- --
WBC Fixed Rate 1 -- -- Available -- --
Fixed Rate 1 -- -- Available -- --
Observed Speeds

VDSL

Other Offerings

 


Availability Date

 

VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --
Premise environment

Status

Bridge Tap U
VRI --
NTEFaceplate --
Last Test Date --

by Grand Master
Grand Master

Re: New EE Customer paying for 76Mbs.... Not even close.

Your sync speed is below the Handback Threshold.

 

Reboot the router & try plugging it into the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Try the BT Quiet Line Test (dial 17070 Opt 2), preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Post the full router stats  when plugged into test socket.

Is the issue any better?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by BigIFFY Investigator
Investigator
Solution

Re: New EE Customer paying for 76Mbs.... Not even close.

 

Had a BT engineer out. Line was faulty. 

 

Thanks for your help XRaySpeX Smiley Wink

by Grand Master
Grand Master

Re: New EE Customer paying for 76Mbs.... Not even close.

Thanks! You're welcome :)! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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