22-12-2018 10:46 PM
I have recently switch from Sky Fibre Plus to EE Fibre Plus.
When I first joined Sky in 2012 I was getting about 56Mbps with advertised speeds of up to 72Mbps. The line speed eventually went up to 72 about 2015. Early last year there was some outage not far from me which made my line speed go down to around 50Mbps on the advertised 80Mbps line. I spent hours on the phone to Sky who sent and engineer out to tell me my line was really degraded and it may all need to be replaced. Line speed has stayed at 50Mbps since..... Until I switch to EE, I now get downspeed of 74 - 76Mbps and upspeed of 18Mbps. Very very stable also.
I wanted to say thank you, I now have a much more stable connection, better speeds and a hub which supports 5Ghz Wireless! Very happy with the service I have received so far.
Have a good Christmas!
22-12-2018 11:07 PM
Welcome to the Community,
Nice to see good feedback the Community team will pick this up over the next few days.
Have a great Christmas.
22-12-2018 11:42 PM
Out of interest I assume from the no 5Ghz WiFi you had the Black Sr102 box and not the Sky Q one.
22-12-2018 11:49 PM
Yeah, Well I swapped it out for my own router in the end but do not see the need with the current EE one.
As a Sky customer for 8 Years (with full package), they would not provide me with SkyQ without paying £180 upfront. So I never got to try the SkyQ router.
22-12-2018 11:58 PM
Yes Sky are poor at retentions or they fail to mention they sign you up to longer than you agreed, they don't tell you your bill will increase in 3 months?!? £180 is outrageous for what you get. The only plus is the Q router which is surprisingly very good. (I'm on Sky fibre max)
Enjoy your EE connection 👍🏼