by KingE9
Visitor

Need help with internet speed and connection please...

Screenshot_20171205-091259.jpgSystem up time

 

 

Screenshot_20171205-091129.pngDSL status

 

 

The past few days the Wi-Fi has been very slow and unusable on my phone and Xbox consel. Anyone know the reason why and how I can improve the speed? 

2 REPLIES 2
by
EE Community Support Team

Re: Need help with internet speed and connection please...

Hi @KingE9,

 

Thanks for joining the EE Community.

 

Please get in touch with customer services so our technical team can take a look at this for you.

 

They'll be more than happy to help. Smiley Happy

 

James

by Grand Master
Grand Master

Re: Need help with internet speed and connection please...

You BB is v. slow. You should be getting about 15 Meg sync speed. What were your speed estimates from EE at sign-up?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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