07-10-2017 06:57 PM
The wifi connection from my laptop,phone and tablet keeps dropping out for several minutes at a time and my equipment switches to 4G using up my mobile data allowance
The up and down arrows disappear from my devices,I get "time out" messages frequently, I get "your connection is slow" messages
EE have sent me emails over the last 6 months saying there is a problem close to my property or essential maintenance is being carried out or routine maintenance is being carried out and later "the problem is solved"
A few days later more emails and more problems
07-10-2017 10:53 PM - edited 07-10-2017 10:54 PM
The wifi connection from my laptop,phone and tablet keeps dropping out
To what WiFi network? Your home BB or hotspots in general?
EE have sent me emails over the last 6 months saying there is a problem close to my property
About what? Problem with what?
08-10-2017 02:39 PM - edited 08-10-2017 02:40 PM
@ronswold: Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page. Full router stats are key to any speed & connection issues.
2. Try both a wired & wireless speedtest here http://www.thinkbroadband.com/speedtest.html and copy to here just the "Link to this result:" link.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
09-10-2017 08:29 PM
09-10-2017 09:43 PM
You sure these emails are about Home Broadband not just about your home? Never heard of such msgs about BB but such msgs are sent out by EE about state of mobile network in your vicinity. Do you have EE mobile/SIM?
10-10-2017 02:40 PM
11-10-2017 02:31 PM
Yes I would like some help so i will gather the information you need and send it for you to look at
Sent from my Samsung Galaxy smartphone.
Last year you posted a similar problem about poor connections. Did you sort it out then? Are you still using a Technicolor router?
11-10-2017 05:04 PM
11-10-2017 05:30 PM
So the variables in this case appear to be long term issues with the line to your house, and a non-standard router. I'd say the first step is to do a quiet line test to see if there is noise on the line. Then escalate to customer services to test the line and get Openreach to sort out the long term issues with the line and broadband. Once that is sorted, then test on ethernet to router. If that is good / OK, then test the wifi. The wifi is the last thing to test.
06-11-2017 09:50 PM
Still working on this problem
Trying to find out how to contact EE
Seems that all paths lead to the EE Community and no direct links to EE themselves where i can get something done
Last week more emails from EE about problems reported close to my address and later "ROUTINE" maintenance "now complete"
Don't know what they are up to and latest error message says "no Internet connection " and today i could not complete an online purchase
Looks like i shall be moving soon but no good going to BT cos they and EE are in the same clique now!
06-11-2017 10:03 PM
Well, if you could get the info. I asked for in post 4 about a month ago we might get a bit further forward.
07-11-2017 09:53 AM
Welcome back to the community.
If you can provide the information @XRaySpeX has asked for I'm sure he'll be happy to help you locate the cause of the issue.
Alternatively, you can find contact details for our customer service team on the get in touch page. Our technical team will be able to look into this for you.
by Cazamataz66 Saturday