by bernardazamora Investigator
Investigator

My router does not work A red light in broadband

My router does not work I have reset Unplugged several times but there is an intermittent red light in broadband 

1 SOLUTION

Accepted Solutions
by bernardazamora Investigator
Investigator
Solution

Re: My router does not work A red light in broadband

Thanks! My broadband is working this morning!! 

BZ

9 REPLIES 9
by Grand Master
Grand Master

Re: My router does not work A red light in broadband

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB?

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bernardazamora Investigator
Investigator

My router does not work

My router does not work I have reset Unplugged several times but there is an intermittent red light in broadband Do Somebody know another way to repair it?

thanks

by bernardazamora Investigator
Investigator

Re: My router does not work A red light in broadband

Thanks My BB is Brightbox 2 I do not see the IP My lamdline is working
properly
by bernardazamora Investigator
Investigator

Re: My router does not work A red light in broadband

Thanks My landline phone is working well My brightbox 2 but i do not see IP

 BZ

by bernardazamora Investigator
Investigator

Re: My router does not work A red light in broadband

Thanks 

brightbox2 but do not know IP

my landline phone is working well

by bernardazamora Investigator
Investigator

Re: My router does not work A red light in broadband

I have had EEBB since January 2016 and brightbox2 for more than 6 months 

thanks

bz

by Grand Master
Grand Master

Re: My router does not work A red light in broadband

Please answer my Q fully & I may be able to help ypu:

 

What does it say in the Internet section on the initial Status page of the BrightBox after you log in?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by bernardazamora Investigator
Investigator
Solution

Re: My router does not work A red light in broadband

Thanks! My broadband is working this morning!! 

BZ

by
EE Community Support Team

Re: My router does not work A red light in broadband

Morning, @bernardazamora.

 

Welcome to the community. 🙂

 

I'm delighted to see your broadband is working again.

 

Let us know if you need anything else.

 

Chris

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