24-11-2017 07:55 AM
24-11-2017 09:19 AM
I upgraded to fibre be yesterday having been a standard EE bb package for years. All my devices are wireless including laptop. When I first installed and did speed test with laptop it registered a great 30+Mbps. Later when using iPAd etc I thought it was all a bit slow and did tests with that. I'm getting download speeds of between 3 and 7 Mbps!! This is unacceptable! I've had standard EE bband with router in same location for past 6 years or so and my download speeds before I changed were typically 12/13 Mbps on any device used in any of the locations in my small home. Any explaination before I ring up? I'm not a technical person so any suggestions need to be written in the simpl
24-11-2017 10:58 AM
Welcome to EE's Home Broadband Forum.
If you would like help with your speed or connection issues, please would you carry out the steps and provide the data as requested in the Need Help with Your Home Broadband Speed or Connection? sticky. This will enable us to diagnose the problem and advise you further.
24-11-2017 11:22 AM
24-11-2017 12:00 PM
24-11-2017 12:18 PM
Speedtests can often be unreliable & variable. Your iPad is running over WiFi but your lappy may be running wired which is much more consistent.
Anyway EE is not selling you throughput speeds as measured by speedtests. It's in the business of supplying you with connection speeds which we would be able to assess if only you would post the info. I requested earlier.
24-11-2017 02:02 PM
24-11-2017 02:45 PM
24-11-2017 05:44 PM
I was SOLD an upgrade to the fibre service with the promise that speeds would be faster than copper. I am not getting faster speeds
There are speeds & speeds. You may be talking about throughput speeds but all ISPs are only talking about connection speeds. If you had read your quotes & adverts carefully you would have see that they are only offering connection speeds, alongside a disclaimer that actual speeds will be reduced by a myriad of things.
Anyway, there could well be good reasons why your fibre throughput is slower than ADSL which we might be able to advise you on how to overcome if only we had the necessary info, which so far you have resisted supplying.
24-11-2017 06:41 PM
24-11-2017 06:47 PM
Well, let us see. We won't know till we try. There may very well be a simple answer but w/out the complete facts, who can say?
26-11-2017 04:33 PM
26-11-2017 04:54 PM - edited 26-11-2017 04:54 PM
I'm sorry, I can't explain anything now until I can see the characteristics if your specific line so that I might be able to diagnose the causes. It could be many things.
When did you sign up for fibre? Your 14-day cooling off period starts from then not from activation.
by Cazamataz66 Saturday