by Dyan1969
Explorer

My internet connection is very strong and connected , but it says it's connected

It says it's connected with problems..... Yet every trouble shoot hasn't worked , I'm agoraphobic and need my internet connection, as I can't do anything without it.... How can I fix this

1 SOLUTION

Accepted Solutions
by Dyan1969
Explorer
Solution

Re: My internet connection is very strong and connected , but it says it's conne

It's back on now mate, there was a connection problem on their side and was
fixed yesterday thanks
4 REPLIES 4
by Grand Master
Grand Master

Re: My internet connection is very strong and connected , but it says it's conne

Welcome to EE's Home Broadband Forum.

 

What says "it's connected with problems"?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: My internet connection is very strong and connected , but it says it's conne

Hi @Dyan1969 

 

Are you having any problems connecting to social media apps like Facebook, WhatsApp, Instagram or others ?

 

Sorry! Ignore this post!!

 

Thanks 👍

 

BustaCrabb

by Dyan1969
Explorer
Solution

Re: My internet connection is very strong and connected , but it says it's conne

It's back on now mate, there was a connection problem on their side and was
fixed yesterday thanks
by Profile closed
Not applicable

Re: My internet connection is very strong and connected , but it says it's conne

Hi @Dyan1969 

 

Great stuff 🤗

 

Thanks for letting me know! 👍

 

Cheers

 

BustaCrabb 🦀

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