27-08-2019 06:57 PM
It says it's connected with problems..... Yet every trouble shoot hasn't worked , I'm agoraphobic and need my internet connection, as I can't do anything without it.... How can I fix this
Solved! See the answer below or view the solution in context.
27-08-2019 07:05 PM
Welcome to EE's Home Broadband Forum.
What says "it's connected with problems"?
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
27-08-2019 07:06 PM - edited 27-08-2019 07:09 PM
Are you having any problems connecting to social media apps like Facebook, WhatsApp, Instagram or others ?
Sorry! Ignore this post!!
28-08-2019 08:56 AM
Great stuff 🤗
Thanks for letting me know! 👍