20-03-2019 11:07 AM
Ok guys, so.. i have your internet for 3 months now and i've never had so much problems with internet instead of you.. wheb i wake up the first thing last 30 days that i need to restart my router to get internet going. Secound, my internet connection is soooo slow, i took 80-85mpbs if my memory serves me or it was 75-80 nvm.. i go check almost everyday on sleed test how is the speed and its dissapointing, so can you please send someone to fix this or can you stop charging me 30p/m. Thank you!
20-03-2019 12:27 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats.
For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.
For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.
20-03-2019 02:16 PM - last edited on 21-03-2019 12:27 PM by DanielPA
And i already did factory reset and nothing happend.
21-03-2019 12:33 AM - last edited on 21-03-2019 09:33 AM by DanielPA
Sorry, not the Event Log but the Information from the Technical Log. OIC!
21-03-2019 10:32 AM
I did put like 3 times but your site and your internet are the the world fastest so you cant even see how good it is
by Cazamataz66 Saturday