by Xxlaura1987
New Member

My ee broadband is switching itself on and off.

My ee broadband keeps switching itself off and on. I have tried switching it off at socket. When it comes back on it connects for 2 minutes then goes away again. 

3 REPLIES 3
by
EE Community Support Team

Re: My ee broadband is switching itself on and off.

Hi @Xxlaura1987

 

Welcome to the community. 

 

Have you recently made any changes to your Home Broadband for example upgrade?

 

How long has this been happening?

 

Speak soon, Katie 🙂

by Grand Master
Grand Master

Re: My ee broadband is switching itself on and off.

@Xxlaura1987  Have you call EE customer services about this ?  There could be a fault somewhere on the line or even the access point. 

by Grand Master
Grand Master

Re: My ee broadband is switching itself on and off.

Welcome to EE's Home Broadband Forum.

 

Is it the BB that is going off or just the WiFi?

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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