by Blacknight66 Investigator
Investigator

My broadband light is red

I got my broadband today in the morning and up until now it was working until I started downloading something and the red light appeared. Everything disconnected and now I have no internet. Please help.

1 REPLY 1
by Grand Master
Grand Master

Re: My broadband light is red

Welcome to EE's Home Broadband Forum.

What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

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