by Findog69
Visitor

My broadband keeps dropping out and end up of 4G.

Hi everyone. I've just up graded to super fast broadband and am having no end of problems with signal going from 60 +mbps down to going completely off and phones only getting 4G. I've hard wired my PC to the router and even that's dropping. Had help from nice lady at EE who reset router and settings for it but now even worse. Here's a pic of speeds which vary a lot. Can anyone help.Screenshot_20181026-222740_Speedtest.jpg

 

1 REPLY 1
by Grand Master
Grand Master

Re: My broadband keeps dropping out and end up of 4G.

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats.

For a BrightBox: login and go to Advanced Settings/ System/ DSL Status. Also post 'System Uptime' from top of System Log page.

For a SmartHub: login and go to Advanced Settings/ Technical Log/ Information.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What exchange are you connected to? If you don't know use: http://www.samknows.com/broadband/exchange_search and post the URL of your exchange page.

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