23-08-2019 10:32 AM
Welcome to the EE Community.
What is happening with your phone line for it not to work?
Do you get a dial tone on your line?
23-08-2019 12:50 PM
Welcome to EE's Home Broadband Forum.
Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
Have you tried plugging the phone in the hidden test socket?
You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.
To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.
It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.
by Cazamataz66 Saturday