by JP2121
New Member

My broadband is working but not my phone line.

EE Community Support Team

Re: My broadband is working but not my phone line.

Hi @JP2121.


Welcome to the EE Community.


What is happening with your phone line for it not to work?


Do you get a dial tone on your line?



by Grand Master
Grand Master

Re: My broadband is working but not my phone line.

Welcome to EE's Home Broadband Forum.

Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?


Have you tried plugging the phone in the hidden test socket?


You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.


To confirm this Please post your full router stats. For a BrightBox: login and go to Advanced Settings/ System/ (A)DSL Status. Also post 'Time Connected:' from initial Status page. Full router stats are key to any speed & connection issues.


It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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