by Juleean
New Member

My Internet is off why

We had a 1 second power cut and now my Internet isn't working can u tell me your 

by Grand Master
Grand Master

Re: My Internet is off why

@Juleean   Have you tried turning off the router for a few minutes and then turning it back on ?  Are any of the lights flashing?  If there not on your router might just of been killed by the power outage. You will need to call customer services about the possibility of a replacement router. 

by Grand Master
Grand Master

Re: My Internet is off why

Welcome to EE's Home Broadband Forum.

This is just a user discussion forum. We can't report issues on your line.


What does it say in the Internet section on the initial Status page of the BrightBox after you log in? Obscure your names in the BB Username but post the 1st 2 parts of the IP addy.

Is this for ADSL BB or Fibre? BrightBox 1 or 2?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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