My EE router

[Cookeeleanor27]

My internet was working perfectly fine  has been since I got them all of a sudden this morning it has stopped working I cannot contact we had my mins don’t work as it cost 25p I have also tried resetting me router and turning it on and off and still not connecting I have not turned WiFi off all deviced and switched the router off at the socket advice please 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Northerner]

@Cookeeleanor27

Try checking your local network for issues.

Thanks,

[Cookeeleanor27]

Thanks just done that it’s say there not issues 

[Cookeeleanor27]

It doesn’t make sense as I don’t pay my bill till 1st so it can’t be that.before I turned it off at the socket the light was red I followed the instructions for the red light which was resetting I did that and it turned red again I’m lost 

[Cookeeleanor27]

Sorry I don’t understand Iv never log into my router didn’t know I could i don’t have access to a computer either 

[XRaySpeX]

Is this for ADSL BB or Fibre? Which router do you have, BrightBox 1 or 2 or Smart Hub?

For a BrightBox: login at http://192.168.1.1 with username 'admin' & admin password given on the label on the router (unless you've changed it to your own one).

[Cookeeleanor27 · Accepted solution]

Sorted it I turned everything off for about 2/3 hours switched in back on about half hour ago and all works again fine still no clue as to what happed 

[XRaySpeX]

@Cookeeleanor27: Most likely an eng working on another line disturbed yours but noticed it later.