21-08-2019 08:18 PM
From yesterday my Bright box 2 is out of service. The red light of connectivity is switch on but the cable is properly connected on the plug.
21-08-2019 08:22 PM
@MarcoIT Please try this.
21-08-2019 09:01 PM
Welcome to EE's Home Broadband Forum.
Have you just joined EE BB or were you already with EE BB? How long has this been happening?
What does it say after you log into the router:
Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.
Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?
Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?
23-08-2019 10:32 AM
Thank you for your answer. I did everything you suggested, but unfortunately the "Broadband" red light is still on..
23-08-2019 01:03 PM - edited 23-08-2019 01:05 PM
Yes, but what are the answers to my Qs? They weren't meant to fix anything but to give me more info in order to help you.
by Cazamataz66 Saturday