by MarcoIT
Explorer

My Bright box 2 is out of order, the red light of connectivity is switch on. The

From yesterday my Bright box 2 is out of service. The red light of connectivity is switch on but the cable is properly connected on the plug.

4 REPLIES 4
by Grand Master
Grand Master

Re: My Bright box 2 is out of order, the red light of connectivity is switch on.

@MarcoIT   Please try this. 

 

  1. Turn your Hub off and on again using the power button. 
  2. If the light still doesn’t turn aqua, use a paperclip to press your Hub’s factory reset button while your Hub is switched on. 
  3. Hold the reset button in for around 20 seconds until the light turns green again. Then release the reset button and wait for the Hub to initialise again. 
  4. If this doesn’t fix it, call us on 0800 079 8586
by Grand Master
Grand Master

Re: My Bright box 2 is out of order, the red light of connectivity is switch on.

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings / Broadband / Internet page?

Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by MarcoIT
Explorer

Re: My Bright box 2 is out of order, the red light of connectivity is switch on.

Thank you for your answer. I did everything you suggested, but unfortunately the "Broadband" red light is still on..

by Grand Master
Grand Master

Re: My Bright box 2 is out of order, the red light of connectivity is switch on.

Yes, but what are the answers to my Qs? They weren't meant to fix anything but to give me more info in order to help you.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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