by james30 Contributor
Contributor

Re: Line IP Profile restricting speed

Just had another call out of the blue from EE customer service. The upshot of which is another engineer visit on Friday.

 

Interesting, my neighbour was suffering speed restrictions on Infinity 2 and complained to BT. His speed has gone from 60 to his previous 72 after the call and without a visit. There must be a remote reset process.

 

I am very happy with EE and their attention to this problem. The people at EE are knowledgeable, answer the telephone very quickly and try to help. Good service all round. 

 

Let's see what Openreach have to offer this time.

 

 

 

 

by
EE Employee

Re: Line IP Profile restricting speed

by james30 Contributor
Contributor
Solution

Re: Line IP Profile restricting speed

Hooray! Success! Back to 79.99!

 

Third time was the charm and persistence paid off. The same engineer but this time he changed the connection (re-paired the cables) and instantly we have 79.99.

 

So it looks like it was a line fault all along. Diagnostics said repeatedly that there was no fault but evidently there was.

 

Router stats are 79.99/20.

 

Assuming the speed holds a big thank you to EE customer service and finally a thank you to Openreach!

by
EE Community Support Team

Re: Line IP Profile restricting speed

Hi there @james30

 

Thanks for coming back and letting us know 🙂

 

Have a lovely weekend.

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