by ebj Established Contributor
Established Contributor

Latest software update

Hello

 

I recently received an email from EE stating that my 4GEE Home router is ready for a software updtate - version _21. However, on following the upgrade instructions within the browser interface, a dialog appears when attempting to upgrade stating I'm on the latest version - version _19. 

 

Has anyone experienced this issue?

 

I cannot find a link to manually download the update.

 

Eric

7 REPLIES 7
by mikemj
Explorer

Re: Latest software update

Mine is the same, my router keeps bombing on me without warning & I have to keep rebooting it. EE tech tell me they know there's a software problem with ALL routers ending with 19 but although they have a fix they don't know how to send it to these routers. I've had this for 6 weeks & they're refusing to cancel my contract. Looks like meeting them in court!

by mikemj
Explorer

Re: Latest software update

Mine cut out on me last night while I was in the middle of facetiming my daughter in Australia.

by
EE Employee

Re: Latest software update

Hi @ebj and @mikemj and welcome to the community.

 

Firstly can I get you both to factory reset your routers and let us know if that then allows you to perform the software upgrade.

 

Many thanks,

 

Lee

by ebj Established Contributor
Established Contributor

Re: Latest software update

Hi Lee

 

Thanks for the advice. I shall try that later this evening, and will post the result. 

 

Eric

by
EE Community Support Team

Re: Latest software update

Thanks @ebj Smiley Happy

 

Let us know how you get on.

 

James

by ebj Established Contributor
Established Contributor

Re: Latest software update

I'm afraid the plan failed. I reset the router, and after attempting an update, the dialog box still states I am up to date. This is despite my version being _19.

 

Eric

by
EE Community Support Team

Re: Latest software update

Thanks @ebj

 

I recommend having a chat with our technical support team who will be able to help you with this.

 

Please come back and let us know what happens.

 

Chris

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