by Zed1106
Explorer

Landline. Not receiving calls

Hi, broadband is working fine but my landline won’t receive calls. Tried from other landlines and mobiles but it’s the same issue, it rings twice for the caller then it sounds as though someone picks up but doesn't say anything. Meanwhile it doesn't ring at all at this end. I can make calls from it no problem which makes me think the phone works. Any ideas what the issue is? Thanks 

6 REPLIES 6
by Grand Master
Grand Master

Re: Landline. Not receiving calls

Does the phone announce your correct no. when you dial 1470 17070?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Zed1106
Explorer

Re: Landline. Not receiving calls

Hi, yes it gives me the correct number. 

by Grand Master
Grand Master

Re: Landline. Not receiving calls

Ring the same no & ask for Ring-Back (Opt 1).

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Zed1106
Explorer

Re: Landline. Not receiving calls

Hi, ok done that and nothing happens when I replace the handset....

 

Im assuming it should start ringing at that point? 

 

 

by Grand Master
Grand Master

Re: Landline. Not receiving calls

Yes, immediately. Report it to EE as not receiving incoming calls.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Landline. Not receiving calls

Hi there @Zed1106

 

Thanks for coming to the community.

 

If you can follow @XRaySpeX advice and give us a call on 0800 079 8586, we will be able to help you get this looked into 🙂

 

Let us know how you get on.

 

Leanne.

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