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30-06-2019 03:14 PM
Hi, broadband is working fine but my landline won’t receive calls. Tried from other landlines and mobiles but it’s the same issue, it rings twice for the caller then it sounds as though someone picks up but doesn't say anything. Meanwhile it doesn't ring at all at this end. I can make calls from it no problem which makes me think the phone works. Any ideas what the issue is? Thanks
30-06-2019 03:52 PM
Does the phone announce your correct no. when you dial 1470 17070?
30-06-2019 03:57 PM
Hi, yes it gives me the correct number.
30-06-2019 04:04 PM
Ring the same no & ask for Ring-Back (Opt 1).
30-06-2019 04:08 PM
Hi, ok done that and nothing happens when I replace the handset....
Im assuming it should start ringing at that point?
30-06-2019 04:14 PM
Yes, immediately. Report it to EE as not receiving incoming calls.
01-07-2019 08:07 AM
15-11-2021 05:55 AM
My landline not receiving incoming calls. Not ringing either. Any suggestions. Thanks
15-11-2021 06:00 AM
I am having same problem. Internet good. Mobile good. Outgoing landline calls good. Incoming landline calls not connecting. Landline not ringing at house on friends who have tested. Nothing. ????
15-11-2021 07:51 AM
Hi @Ritz5,
Welcome to the EE Community. 🙂
I'm sorry to hear you're having issues with your landline. Please get in touch with Customer Care so a member of the team can help.
James